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EXCHANGE POLICY

At Genesis Fine Jewelry, we are committed to providing you with exceptional service and products. We understand that sometimes a purchase may not meet your expectations, and we strive to make the exchange process as seamless as possible. While we do not accept returns we gladly will provide exchanges on any purchase up to 30 days from the purchase date.  Please see our policy below.

Exchanges:

  • We gladly accept exchanges within 30 days of the original purchase date.

Eligibility for Exchanges:

  • To be eligible for an exchange, items must be unworn, undamaged, and in their original packaging.

  • Customized or personalized items are not eligible for exchange unless they are defective or damaged upon receipt.

  • Items purchased during special promotions or sales may be subject to different exchange policies, which will be clearly communicated at the time of purchase.

Exchange Process:

  1. Contact our customer service team at info@genesisjewelry.com to initiate an exchange request. Please provide your order number and reason for exchange. If you would like to exchange your item for a different size, style, or product of equal or lesser value, please indicate your preference when contacting our customer service team.

  2. Our customer service team will provide you with instructions on how to proceed with your exchange.

  3. Pack the item securely in its original packaging along with any accompanying documentation.

  4. Ship the item back to us using a traceable and insured shipping method. 

  5. Once we receive the returned item and verify its eligibility, we will process your exchange within 5 business days.

Contact Us:

If you have any questions or concerns about our exchange policy, please don't hesitate to contact our customer service team at info@genesisjewelry.com. We are here to assist you and ensure your satisfaction with every purchase from Genesis Fine Jewelry.

Thank you for choosing Genesis Fine Jewelry for your jewelry needs. 

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